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Residential Real Estate Council

Customer Care Coordinator

Operations / Administration – Chicago, Illinois
Department Operations / Administration
Employment Type Part-Time
Minimum Experience Entry-level
Compensation Competitive Hourly Rate

Standard Working Shifts Between: 7am and 8pm

Hours Per Week: 25 Maximum, Part-Time

The Residential Real Estate Council is looking for unparalleled commitment to customer service. Our Customer Care Coordinators are a key resource to members and customers on RRC products and services. The Coordinators will ensure that all inquiries are answered in a courteous, accurate, and efficient manner. Responsibilities also include providing technical and troubleshooting support for members and potential members across multiple RRC platforms. The goal for this type of support is to handle 90% or more of the customer queries before finding it necessary to escalate the issue. The Coordinator must possess strong communication, interpersonal, and analytical skills, and must be able to thrive and remain nimble in an ever-changing environment.

Major Duties and Responsibilities (not all inclusive):

  • Convey friendly, energetic, professional attitude in all communications whether written or verbal
  • Advise members of remaining requirements and options available leading toward the CRS Designation
  • Process new member, reinstatement, and designation applications with accuracy and within established timelines
  • Actively participate in member recruitment, retention and other Marketing programs which may include proactive outreach via telephone calls, letters/email campaigns and social media engagement
  • Coordinate and follow-up on illegal usage of CRS designation
  • Maintain knowledge of all RRC programs and services
  • Assure the accuracy of information being delivered to members/customers and maintain member record accuracy within our database
  • Track and record all member interactions in detail
  • Take ownership for all inquiries including troubleshooting and attending to member questions, complaints, and concerns immediately, and facilitate satisfactory resolutions
  • Participate in supporting departmental and organizational operations
  • Recommend products or services to members
  • Work overtime as requested to meet business needs
  • Other duties as assigned by the Customer Service Manager

Education, Experience and Skills

  • High-energy, positive personality, with 2 years of experience and knowledge of customer service best practices
  • Experience with associations preferred, but not required
  • Excellent communication skills, verbal and written with a strong attention to detail
  • Extremely organized with strong time management skills, the ability to consistently achieve desired results, manage multiple tasks, set priorities and set high personal standards
  • A self-directed individual who also works well in a team environment
  • Must be technically adaptable and able to absorb complex information quickly

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  • Location
    Chicago, Illinois
  • Department
    Operations / Administration
  • Employment Type
  • Minimum Experience
  • Compensation
    Competitive Hourly Rate
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